We understand that our residents have a choice regarding where they live. Our commitment is customer focus, which is more than simply service; something our customer already expects. Instead, we promise “Sterling Service” from our colleagues and will strive to exceed your expectations in everything we do.
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- We will always make you feel welcome as our resident
- You will always be assisted by professional Sterling colleagues
- We will provide prompt assistance for your service requests
- You will always be treated with respect and integrity in our offices
- We will always provide high-quality housing choices for you to call “home”
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| Creating the Sterling Story, by exceeding expectations…one customer at a time. |
-- The Sterling Mission Statement
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At Sterling, many of our newer residents join our communities after hearing how satisfied our existing residents are. We show our appreciation to our residents for referring their friends and family to our communities and reward them with substantial referral credits when the new resident moves-in.
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Part of living at a Sterling community is enjoying the convenience and comfort of a maintenance-free experience. When a maintenance concern arises, we commit to responding within 24 hours to ensure a prompt resolution to your specific request. Maintenance emergencies can also be a major disruption for anyone’s day. Therefore, our maintenance teams commit to responding to maintenance emergencies immediately through our 24-hour customer service hotline.
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